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Incident report

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Written by: Super User
Category: Uncategorised
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Fields marked with an asterisk (*) are mandatory and must be filled in to proceed.

The reply will be sent to the email address provided.

Poiché nel testo della segnalazione potrebbero essere forniti dati di tipo "particolare" ai sensi dell'art. 9 del Reg UE 679/2016, Trentino trasporti chiede di prestare il consenso esplicito al trattamento.

Informativa sulla tutela dei dati personali nella gestione di sinistri

Complaint

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Written by: Super User
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Auch Auf Deutsch verfugbar - Disponibile anche in italiano

Any customer can send Trentino Trasporti communications, reports, suggestions,and complaints specifying, in addition to their personal details and address, any other useful information to facilitate the reconstruction of the incident or the identification of the request that prompted the report.

  • Paper forms are available (download the PDF here) to submit complaints at ticket offices (here is a list of ticket offices: https://www.trentinotrasporti.it/it/tariffe/punti-vendita).
  • You can also send a registered letter with return receipt to the main office at Via Innsbruck, 65 38121 TRENTO.
  • You can write to This email address is being protected from spambots. You need JavaScript enabled to view it. or to certified email (PEC) This email address is being protected from spambots. You need JavaScript enabled to view it.; in both cases, a response will be assigned with a case number.

Trentino Trasporti undertakes:

  • within one month (30 consecutive calendar days) of receiving the complaint, to inform the passenger whether the complaint has been accepted, rejected, or is still under consideration;
  • within three months (90 consecutive calendar days) of receiving the complaint, to provide a definitive response.

If a complaint has not been answered satisfactorily or has not received any response within 30 days of filing, you may use alternative dispute resolution procedures. If the response provided by the transport company is not satisfactory, or if three months have passed since the complaint was submitted to the company without response, it is possible to forward a complaint to the Transport Regulatory Authority using the specific online system available on the web page www.autorita-trasporti.it/site/ , which allows you to submit the complaint and the related documentation directly online;

Fields marked with an asterisk (*) are mandatory and must be filled in to proceed.

DETAILS OF COMPLAINT

Dovrà essere compilato obbligatoriamente alternativamente il campo “Email” o “Indirizzo” per il contatto necessario alla gestione della pratica

DETAILS OF CLIENT (IF DIFFERENT) AND ANY OTHER PASSENGERS
DETAILS OF JOURNEY
Passengers Rights

For information on the rights of bus and coach passengers under Regulation (EU) No. 181/2011, please refer to the website of the Transport Regulation Authority at the following link: www.autorita-trasporti.it/tutela-diritti-dei-passeggeri-trasporto-su-autobus/?lang=en; for information on the rights of rail passengers under Regulation (EU) No. 1371/2007, please refer to the website of the Transport Regulation Authority at the following link: www.autorita-trasporti.it/tutela-diritti-dei-passeggeri-trasporto-ferroviario/?lang=en

Processing of personal data
Since the text of the report may contain "sensitive" data pursuant to Article 9 of EU Regulation 679/2016, Trentino Trasporti requests explicit consent for its processing. Personal data processing notice provided for user services

Informativa per il trattamento dei dati personali resa per i servizi dedicati all'utenza

Lost property

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Written by: Super User
Category: Uncategorised
Hits: 735

Fields marked with an asterisk (*) are mandatory and must be filled in to proceed.

The reply will be sent to the email address provided.

Informativa per il trattamento dei dati personali resa per i servizi dedicati all'utenza

Poiché nel testo della segnalazione potrebbero essere forniti dati di tipo "particolare" ai sensi dell'art. 9 del Reg UE 679/2016, Trentino trasporti chiede di prestare il consenso esplicito al trattamento.

Timetable request

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Written by: Super User
Category: Uncategorised
Hits: 986

Form not found.

Informations

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Written by: Super User
Category: Uncategorised
Hits: 1123

Fields marked with an asterisk (*) are mandatory and must be filled in to proceed.

The reply will be sent to the email address provided.

Poiché nel testo della segnalazione potrebbero essere forniti dati di tipo "particolare" ai sensi dell'art. 9 del Reg UE 679/2016, Trentino trasporti chiede di prestare il consenso esplicito al trattamento.

Informativa per il trattamento dei dati personali resa per i servizi dedicati all'utenza

  1. Servizio Sostitutivo Linea Ferroviaria Trento - Malè - Mezzana
  2. prova gallery
  3. Dettaglio avviso
  4. Avvisi aeroporto

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Trentino trasporti S.p.A.
Via Innsbruck, 65 - 38121 Trento - tel. 0461 031000 - Fax 0461 031207
[email protected]
[email protected] (può ricevere solo da posta certificata)

Capitale Sociale € 31.629.297
C.F. - P. IVA - Registro Imprese di Trento N° 01807370224

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