Relations and Communications with Customers

Trentino Trasporti has set up multiple channels through which it informs, communicates and collaborates with its Customers.

The Customer Service

Any customer can send Trentino Trasporti communications, reports, suggestions, and complaints (here's the dedicated page: https://www.trentinotrasporti.it/en/contatti-en/complaint), specifying, in addition to their personal details and address, any other useful information to facilitate the reconstruction of the incident or the identification of the request that prompted the report.

Paper forms for submitting reports are also available at ticket offices.

You can also send a letter to the main office at Via Innsbruck, 65 38121 TRENTO.

Anonymous communications will not be considered.

Information Service - Call Centre

The Information Service - Call Centre - telephone number 0461-821000 for timetables / rates / routes in two languages (Italian and English) is active:

• Monday to Friday (excluding holidays) with opening hours 07:00 - 22:00;

• Saturdays (except public holidays) from 07:00 - 20:00;

• closed Sundays and public holidays.

We would also like to inform you that a call-back service is also available using button number 9 in case all operators are already busy.

Headquarters Contacts

• Switchboard to talk to the Head Office: tel. 0461-031000

• Fax: 0461-031207

• Letter: Trentino trasporti - Servizio Comunicazione - Via Innsbruck 65 - 38121 TRENTO

• In person: Via Innsbruck 65 - 38121 TRENTO -Communication Service (Mon - Fri 08:00 - 12:00 / 14:00 - 17:00 - Fri until 16:00).

The answer can be: by telephone, by letter or by e-mail.

The confidentiality of personal data transmitted to Trentino trasporti is guaranteed in accordance with EU Regulation 679/2016 - General Data Protection Regulation ("RGPD") on privacy protection.

Trentino trasporti undertakes to respond within 30 days from the date of receipt of the communication, report or complaint.

Insurance protection

Trentino Trasporti is committed to providing Customers with safe transport in all respects, compatible with the mobility conditions in which it operates. As a further guarantee of safety, the Company has taken out special insurance cover for the various company sectors.Customers, for all needs, can contact the Trentino Trasporti Claims Office directly, as follows:
Mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

Trentino Trasporti undertakes to forward the claim to the insurance company within 30 days of receipt.