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Any customer can send Trentino Trasporti communications, reports, suggestions,and complaints specifying, in addition to their personal details and address, any other useful information to facilitate the reconstruction of the incident or the identification of the request that prompted the report.

• Paper forms are available (download the PDF here) to submit complaints at ticket offices (here is a list of ticket offices: https://www.trentinotrasporti.it/it/tariffe/punti-vendita).
• You can also send a registered letter with return receipt to the main office at Via Innsbruck, 65 38121 TRENTO.
• You can write to This email address is being protected from spambots. You need JavaScript enabled to view it. or to certified email (PEC) This email address is being protected from spambots. You need JavaScript enabled to view it.; in both cases, a response will be assigned with a case number.

Trentino Trasporti undertakes:

• within one month (30 consecutive calendar days) of receiving the complaint, to inform the passenger whether the complaint has been accepted, rejected, or is still under consideration;
• within three months (90 consecutive calendar days) of receiving the complaint, to provide a definitive response.

If a complaint has not been answered satisfactorily or has not received any response within 30 days of filing, you may use alternative dispute resolution procedures. If the response provided by the transport company is not satisfactory, or if three months have passed since the complaint was submitted to the company without response, it is possible to forward a complaint to the Transport Regulatory Authority using the specific online system available on the web page www.autorita-trasporti.it/site/ , which allows you to submit the complaint and the related documentation directly online;