Relations and Communications with Customers
Trentino Trasporti has set up multiple channels through which it informs, communicates and collaborates with its Customers.
The Customer Service
Any Customer may send Trentino Trasporti communications, reports, suggestions, complaints, specifying not only their personal details and address, but also any other details which may be useful for reconstructing the incident or identifying the request underlying the report. Anonymous communications will not be taken into consideration. Mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
Information Service - Call Centre
The Information Service - Call Centre - telephone number 0461-821000 for timetables / rates / routes in two languages (Italian and English) is active:
- Monday to Friday (excluding holidays) with opening hours 07:00 - 22:00;
- Saturdays (except public holidays) from 07:00 - 20:00;
- closed Sundays and public holidays.
We would also like to inform you that a call-back service is also available using button number 9 in case all operators are already busy.
Headquarters Contacts
- Switchboard to talk to the Head Office: tel. 0461-031000
- Fax: 0461-031207
- Letter: Trentino trasporti - Servizio Comunicazione - Via Innsbruck 65 - 38121 TRENTO
- In person: Via Innsbruck 65 - 38121 TRENTO -Communication Service (Mon - Fri 08:00 - 12:00 / 14:00 - 17:00 - Fri until 16:00).
The answer can be: by telephone, by letter or by e-mail.
The confidentiality of personal data transmitted to Trentino trasporti is guaranteed in accordance with EU Regulation 679/2016 - General Data Protection Regulation ("RGPD") on privacy protection.
Trentino trasporti undertakes to respond within 30 days from the date of receipt of the communication, report or complaint.
Insurance protection
Trentino Trasporti is committed to providing Customers with safe transport in all respects, compatible with the mobility conditions in which it operates. As a further guarantee of safety, the Company has taken out special insurance cover for the various company sectors.Customers, for all needs, can contact the Trentino Trasporti Claims Office directly, as follows:
Mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
Trentino Trasporti undertakes to forward the claim to the insurance company within 30 days of receipt.
